Return and Refund Policy
Last Updated: September 13, 2023
Thank you for shopping with Timeless Skincare! We take great pride in providing you with high-quality skincare products. Your satisfaction is our top priority, and we want to ensure that your shopping experience is as smooth as possible. Please take a moment to review our Return and Refund Policy to understand your rights and responsibilities when making a purchase from our webshop in South Africa.
1. Returns and Exchanges
1.1 Eligibility: You may request a return or exchange for a product purchased from Timeless Skincare within 30 days of receiving the item, provided that the product is unused, unopened, and in its original packaging. If the product you received is damaged or defective, please refer to section 2 for further instructions.
1.2 Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped).
1.3 Return Process:
a. Contact our customer support team at [customer support email] to initiate the return or exchange process. Please provide your order number and a brief reason for the return.
b. Once your return is approved, we will provide you with a return authorisation (RA) number and further instructions on how to send the product back to us.
c. Please pack the product securely in its original packaging and include the RA number on the package.
d. Ship the product to the address provided in our return instructions.
e. Once we receive the returned product and verify its condition, we will process your refund or exchange within 10 business days.
2. Damaged or Defective Products
2.1 If you receive a damaged or defective product, please contact our customer support team at orders@lifepulse.co.za within 7 days of receiving the item.
2.2 To expedite the process, please provide clear photos of the damaged or defective product, as well as your order number and a description of the issue.
2.3 We will assess the situation and provide instructions on how to return the damaged or defective product.
2.4 Upon receiving the returned item, we will either issue a full refund, provide a replacement, or offer a store credit, as per your preference and product availability.
3. Refunds
3.1 Refunds will be issued to the original payment method used during the purchase.
3.2 Please allow 10 business days for the refund to reflect in your account after it has been processed.
4. Non-Returnable Items
Certain items, such as products that have been opened or used, are non-returnable and non-refundable.
5. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our customer support team at info@lifepulse.co.za.
Timeless Skincare reserves the right to update or modify this policy at any time without prior notice. Any changes to this policy will be reflected on our website.
Thank you for choosing Timeless Skincare. We appreciate your trust in our products, and we are committed to providing you with excellent customer service.
Please note that this policy is specific to Timeless Skincare and may not be applicable to other sellers or webshops.
